Cancellations & Refunds

Last updated: 22 September 2026 · Part of our Terms of Service

Two payments, two different rules. The build is a one-time fee. The running is monthly and you can stop it any time. Here is exactly what that means, with no small print games.

1The setup fee — exactly when it comes back

The setup fee is not refundable once we start building. That is the rule. The build is work carried out for you and handed over, so it is not something that can be returned.

There is one exception, and it happens before any work starts: on the audit call we map your workflows together. If we conclude there is nothing we can build that would be worth it for you, we say so and refund the setup fee in full. You will never end up having paid for a build we did not believe in.

If something we built does not work as agreed, the remedy is a fix rather than a refund — and fixing it is included for as long as the monthly plan is active. If we genuinely cannot make it work, we sort it out with you in good faith instead of pointing at a clause.

How the order works in practice: you pay the setup fee when you order, then we run the audit before building anything. If the audit concludes there is nothing to build, we refund the fee in full. So the order is: pay → audit → either we build, or you get the money back. Nothing is ever built on a fee you cannot recover if the audit says no.

Want that in writing before you pay? Email [email protected].

2Cancelling the monthly plan

• Any time, no notice period, no cancellation fee, no lock-in.
• The cancellation takes effect at the end of the period you have already paid for. You are not charged again.
• Your first month is free, so cancelling during the first month costs you nothing at all.
• You keep every automation that has been built — see section 3 for what that means in practice.

How to cancel

1. Email us: [email protected] with the word “cancel”. That is enough — you do not need to fill in a form or give a reason.
2. Or cancel it yourself in Whop, where the subscription lives: your Whop account → memberships → the AvorezaAI plan → cancel. It takes effect the same way.
3. We confirm in writing the date it ends and send your handover pack. If you do not get a confirmation from us, the cancellation has not gone through — chase us.

3What happens to the automations when you cancel

The automations run in accounts and infrastructure we manage, so when the running plan ends they stop executing. That is the honest consequence of cancelling, and it is why the running plan exists at all.

What you keep:

• A full handover pack — workflow maps, the logic of every automation we built, and step-by-step instructions to rebuild and run them again, with a developer, another agency, or us later.
• Your data, exportable for 30 days after the plan ends. After that we delete it, except records we must keep by law (bookkeeping).
• The design and the knowledge. What stops is the running system.

4How refunds are paid

Refunds go back through Whop, to the original payment method, because Whop processed the payment. We tell you the moment we approve one; the money typically lands within 5–10 business days depending on your bank or card issuer. You get a confirmation from Whop.

5If you are a consumer

Our services are built for businesses, but if you are buying as a private individual, mandatory consumer law applies on top of everything above and cannot be limited by these terms. For consumers, this section overrides section 1 where they differ:

• You have a 14-day right of withdrawal from the day the agreement was concluded, under Sweden’s Distance Contracts Act. Email us within those 14 days and the setup fee is refunded.
• If you have asked us to start the work before the 14 days are up and then withdraw, we may deduct a reasonable amount for the work already carried out — we tell you the amount before we start, so there are no surprises.
• The monthly plan is month-to-month, so you can always end future charges.
• Your local consumer authority can help you if you think we have treated you unfairly. In Sweden that is Konsumentverket / ARN; you are also free to use the EU’s online dispute resolution service.

6If something goes wrong

Contact us before involving your bank or card issuer. A chargeback takes weeks and costs both of us time, and in almost every case we can solve it the same day: [email protected]. We answer within one business day.